This page contains a list of contacts should you have a problem. 

If the main gates fail to function please contact a Director who will switch them to manual operation and reset.

Your main point of contact for problems on site including in communal areas is our Managing Agents - FHP

FHP Contacts

Rachel Serio - Property Management Surveyor
0115 841 1166
07917 460026

Kate Orchard - Account Queries
0115 950 7577

FHP will deal with:-
problems/complaints with communal services and areas (video entry, lifts, car park environment, litter, garden, communal plumbing & electricity), replacement Zappers, fobs, keys for meter cupboards and problems with noisy neighbours in Royal Standard House or City Point.

Other Contact Numbers

The Arena Apartments

These are also managed by FHP so please contact Rachel as above for any major issues.

Report minor issues to the Concierge Carl on 07891 319820

Check here for Carl's hours of work

Problems with the Arena, late night noise.

There is a link to the Arena apartments layout here.

RSH and CP Directors


Problems with car parking, gates and replacement car parking permits

Central Police Station
101 (non emergencies)

Serious incident: theft, fighting, suspicious activity. Late night noise in the streets from revellers. Ensure your complaint is logged and followed up

Nottingham City Council - Grot Spot


Litter, mess on Standard Hill/King Charles Steps